I do not receive emails from KissAnime. Help please.
Hotmail blocks us, Yahoo mail maybe have this issue too, you should use Gmail (make sure to check spam folder). We cannot help free users in this problem because there are so many. (Premium users can contact us for help).
I contact KissAnime via facebook but KissAnime did not reply.
There are so many free users so we cannot help all. (We only guarantee to reply Premium users).
I'm Premium user but I still see ads.
Premium users have no ads. If you see ads, either you did not login or that ads come from your computer, not from KissAnime.
Streaming speed is slow or all videos do not play.
It works normally for almost all users so it's your computer/browser/internet problem.
I got banned but I did not do anything wrong.
Maybe some cheaters got IP banned and they had the same IP as you.
I cannot watch anime on mobile.
- Install MX Player,
---- On mobile site: Use default device player option.
---- On main site: click on the download link below each video to play.
Does KissAnime have any mobile apps?
We do not have any apps, all apps on app store are impersonate/thief apps that get videos from us without permission.
I lost some KPoints and I don't know why.
KPoints system is the gift for people who do not block ads on KissAnime. If KissAnime detects that you block ads on it, it will take back the gift.
Where is 480p?
Our video host removes 480p, please watch at 720p or higher.